Terms and Conditions
GENERAL
- Free car delivery and pick-up on rentals 7+ days.
- Delivery and pick-up fee of $70 will apply for rentals less than 7days. This applies for drop off locations within 30 miles from our main address. Message us to find out how you can waive the delivery fee.
- Dropping off at specified locations like the airport will also be charged a delivery and pick up fee of $70.
- 200 miles per day included for rental. Additional distance fee will be charged if daily distance is exceeded or the total miles allowed for the rental is exceeded.
- Free cancellation – Cancel for a full refund up to 24 hours before your trip starts.
- Cars should be fueled to a full tank prior to returning. A fee of $70 will be charged for cars not fully fueled.
DRIVER’S LICENCE
When booking via Turo, Customers will be required to provide their Driver’s Licence Number. Turo will also require a photograph of your Licence be uploaded which will be verified for authenticity. If you are doing a contactless pick-up, you will be required to take a photograph of your Driver’s license and send it to us via the Turo app or by text (866-728-9428) and we will provide you with a code to open the lockbox holding the car key. Failure to do so will result to a cancellation of the rental.
DEPOSITS
Depending on the car option and age of the customer, a deposit will be required.
- Deluxe Option: Security Deposit required for guests under 30.
- Exotic Option: Security deposit applies to all customers; must be 30+ to rent
Turo will request a deposit from you at the time of booking the rental. This deposit will be refunded 80 hours after your trip ends and upon safe return of the vehicle subject to replenished fuel and no additional charges relating to the rental. The standard deposit is $750 for deluxe option cars for customers under the age of 30.
QUALIFICATION
You must be 18 or older to book a trip in the US. We apply the following additional age requirements, vehicle restrictions, and fees based on your age at the time you book a trip, not the age you’ll be when the trip takes place.
- You must be 21 or older to book a car with a total market value of more than $20k
- You must be 25 or older to book a Deluxe Class car
- You must be 30 or older to book a Super Deluxe Class car or a specialty vehicle
Additional information for young drivers in the US
- If you’re 18-21, you can’t decline a protection plan — choose between the Minimum protection plan or the Standard protection plan only
- If you’re 18-20, you’ll pay a minimum Young driver fee of $50/day
- If you’re 21–24, you’ll pay a minimum Young driver fee of $30/day
INSURANCE
GIMA cars are rented through the Turo platform and Turo offers additional protection to customers who seek to use an insurance other than their personal insurance. In some cases, insurance requirement is optional depending on the car option being booked and the age of the customer.
- For deluxe option cars, protection is required for customers under 30.
- For exotic option cars, protection is required for all customers. Must be 30+ to rent.
ACCIDENTS
In the rare case that a customer is involved in an accident, it should be reported immediately via the Turo app and GIMA should be notified. GIMA inspects all cars at the start and the end of all trips. Any damaged at the end of the trip will be reported at http://turo.com/resolutions
FUEL
Fuel needs to be replaced to the levels of the rental agreement which is given upon delivery. Essentially fuel is like for like, i.e. if the car is delivered with a full tank then you would return it with a full tank. If fuel is not replaced to the correct levels, GIMA will charge a fee of $70 to replenish the fuel.
FUEL CHARGE DISPUTES
Please be advised, should you receive a fuel charge due to the levels of fuel not being the same as per your rental agreement and you wish to dispute, please provide proof of fuel purchased and respond to the email notification advising you of the charge and a full dispute will be raised.
PLEASE NOTE- we allow 28 working days to process all fuel disputes.
EXTENDING YOUR VEHICLE HIRE
If you have a car already on hire with us and wish to keep it longer, please message us through the Turo app or send an email to info@gimallc.com advising your new extension date. All requests for extensions must be in writing. Please make sure your requests for an extension are before the off-hire date and within working hours. We will endeavor to accept extensions unless the vehicle is going out to another customer, in which case we may have to reject your extension.
CANCELLATION POLICY
Free cancellation – Cancel for a full refund up to 24 hours before your trip starts. Cancellations not meeting the 24hours requirement will not be eligible for a refund and full cost of rental will apply.
Same day bookings – should you wish to cancel a booking made the same day 100% costs will apply and no refund will be given.
If you wish to cancel a booking you can send us a message via the Turo app or send us an email request in writing via info@gimallc.com. We cannot guarantee a vehicle will be cancelled completely if we are not notified. Zero tolerance on abusive customers – we reserve the right to cancel any bookings where the customer has been abusive to any members of our team.
PARKING, SPEEDING FINES OR ANY FINES
It is the customer’s responsibility to pay parking and speeding fines – or any fines. Please make sure all fines are paid to avoid any added charges.
LOSS OF VEHICLE KEYS
In the event of the rental vehicle’s keys being mislaid, lost, or stolen, then our company will charge for the courier charges to deliver the spare keys plus the total cost to replace the missing keys and reprogramming of central locking key fob if required. A quote from the car’s manufacturer will be obtained and the customer will be responsible to pay the full amount to replace the key.
PROVISION OF VEHICLES
Please note that we have the right to refuse to provide a vehicle to any customer who is, in our opinion, unfit to drive or does not meet eligibility requirements. In such circumstances your contract with us will terminate immediately.
YOUR REQUESTED RENTAL VEHICLE
Every effort is made to supply the model of the rental vehicle of your choice. However, there may be occasions that a substitute vehicle of the same size and specification may well be supplied in place of the requested vehicle due to lack of availability. In addition, we cannot guarantee a specific colour.
EARLY RETURNS
Please note that we will not issue any refunds should you return the rental vehicle delivered before the pre-arranged termination time and date.
COLLECTION OF DELIVERED VEHICLES
The customer is responsible for the rental vehicle up until the time of collection, which means any parking fines, clamping, storage or towing charges/impound fees will be charged to the customer.
RESERVING A VEHICLE
We offer a Delivery & pick-up service to your home, office, or specified location at a cost. Depending on the number of days (7+ Days) the vehicle is being rented, the delivery and the pick-up fee is waived i.e. you get a free delivery if car is rented for 7+ days. Delivery and pick-up fee will also be waived if a customer picks up the vehicle at our main office address.
VEHICLE THEFT
It is essential that you do not leave the keys in the car whilst you are not driving the vehicle. If the vehicle is stolen as a result of customer negligence the insurance is void and you are liable for the full value of the vehicle. Once your rental has ended do not leave the keys inside the vehicle under any circumstances.
Company Rentals – Mileage Terms
GIMA rentals are limited to 200 miles per day. Additional distance fee will be charged if daily distance is exceeded or the total miles allowed for the rental is exceeded. We can arrange mileage terms in advance if you think you might go above the daily miles allowed during your rental period.
What information do we collect?
We collect information from you when you contact us via our website. You may be asked to enter your: name or e-mail address, address, telephone number, and payment information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your Consent:
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. This policy was last modified on December 29th, 2022.
Contacting Us
If there are any questions regarding our privacy policy, you may contact us using the following information. GIMA LLC 2136 Ford Parkway, #5260, St. Paul, MN 55116. Telephone: 866-728-9428.
LIABILTY
GIMA acts solely as a car rental company. GIMA accepts no responsibility whatsoever for loss, damage, injury, or death, whether arising from negligence, breach of contract or any other cause.
COMPLAINT’S PROCEDURE
Our company is confident, that the service we offer to all of our customers will be of the highest standard and that your rental vehicle supplied will be very satisfactory. However, should you wish to lodge a complaint, then this must be submitted via e-mail within 28 days from the commencement days of your rental vehicle being delivered. On receipt of your e-mailed complaint, we will then investigate and respond within 28 days.
